The fastest route to a 9+ customer experience with a smile
Visit the website of De Fietskoeriers (opens in a new tab)
Fietskoeriers.nl is the first and only bicycle parcel courier that delivers throughout the Netherlands. Their goal? To make logistics in Dutch cities smarter and cleaner. And what better way to do that than by bike? Their green peloton rides in almost 40 cities. That is exactly what they excel at: parcel delivery in the city, by bike.
The challenge
In the world of Fietskoeriers, everything revolves around speed. That went for the request to Doop too: “We want a new website and online marketing as quickly as possible to activate new customers. The technology is outdated, our brand story doesn't come across well, conversions are lagging, the user flows are not set up properly and our customer service spends a lot of time answering”. In short: Doop, bring our website up to date quickly and develop a track & trace that, just like our speedy couriers, puts a smile on people's faces. And preferably as fast as possible!
The solution
Did we mention that speed and flexibility matter? ;-) To get this job done, one of our Scrum teams worked with Fietskoeriers.nl as a dedicated team. With short sprints, active involvement from Fietskoeriers.nl and lightning-fast deliveries, we worked together at top speed towards the first launch. In just 5 sprints, together with the Fietskoeriers.nl team, we translated the various customer journeys into an optimal user experience. Clear, direct and without any fuss.
Fietskoeriers.nl is constantly on the move and its ambitions are big. Together with our team, we are continuously optimising and further developing the user experience, the sales funnel, the track & trace and the online marketing. That way we are working together on a better customer experience and more conversions.
The result
A next-level track & trace application! Changing the delivery address at the last minute because you suddenly decide to have a barbecue in the park? No problem! Now that is a next-level user experience.
Making your parcel deliveries more sustainable? The sportiest job in the Netherlands? With reactive and proactive activation campaigns, we bring Fietskoeriers.nl to the attention of potential customers and couriers. Who wouldn't want to become a customer or colleague of this game changer? And all with a matching wink from Fietskoeriers.nl, of course. After all, they deliver not only parcels but also smiles. ;)
